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Services
Consultancy
Course and Module Design
As best practices are adopted across industries, service delivery becomes the key differentiator. Delivery Continuum is usually a matter of great thought and links to the organizations' mission. We help translate service vision to service reality.
We undertake end-to-end projects for companies, from understanding their company vision, defining their service vision and developing appropriate training solutions to help their employees achieve service excellence & helping execute training delivery across multiple locations.
Our services range from developing training material, executing training programs and monitoring key customer touch points to ensure standardization of service delivery and process adherence. Thoughtmodels also handles the logistics challenges mainly in training across the length & breadth of the country.
Service is as much a function of the people the customer comes in contact with, as the process through which the service is delivered. Small elements in the process have the potential to make a large impact. It is our job to identify them and bring them into the training modules.
 Content Development
Thoughtmodels helps client create customized content based on their language soft skills or product need
Service Vision Creation
We help create service visions for our clients based on our understanding of the organization and its goals. The service vision forms an overall philosophy of how our clients want to relate to their customers and becomes the foundation on which their service standards will rest.
Service Process Creation
Based on the service vision, and the priorities that our clients have for their customers at different points of contact, a service process is created. This process is supported by creation of standard operating procedures.
Best Practices Creation
Our experience in our clients’ domain enables us to collect information on best practices across organizations. These are put together and are used as part of the training program.
SOP Creation
Our clients’ service process enables the creation of the Standard Operating Procedures (SOPs) for each points of contact. This ensures standardization of service delivery for the client across employees, across locations in the company.
Benchmarking
Assessment parameters to assess each of the clients’ contact points are put down. Based on the clients’ service vision, benchmarks for each contact point are arrived at and employees monitored against them.
Programs
 Training - Language and Culture Skills
- Accent Neutralization
- American Voice and Accent, American Culture
- Australian Voice and Accent, Australian Culture
- British Voice and Accent, British Culture
- Canadian Voice and Accent, Canadian Culture
- Cross Cultural Sensitization
- Fluency and Expression
- Communicating effectively in English
Business Communication
- Assertive Communication
- Business Communication
- Business Writing
- Effective Communication
- Interpersonal skills
- Telephone Etiquette
Soft Skills
- Business Meeting / Teleconferencing
- Business Etiquette
- Conflict Management
- Relationship Management
- Managerial Analytics
- Campus to Corporate
- Problem Solving
- Time Management
- Team Building
Functional Skills
- Customer Service
- Collections Training
- Coaching and Feedback
- Facilitation Skills
- Interviewing Skills
- Leadership Skills
- Negotiation Skills
- Presentation Skills
- Team Leader Training
- Telesales
Thoughtmodels has trained for Captive and Third party BPO Companies, companies in Travel, Financial Services, Hospitality, Information Technology, Real Estate, Telecom Industry and the Government.
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