 |
|
|
 |
|
|
|
Services
Training Modules
Negotiation Skills Training Course
 Objective
To assist you to increase your ability to effectively negotiate positive business outcomes.
Topics
- The importance of effective preparation.
- Creating the right impact.
- Building rapport.
- Directing the conversation, including questioning skills.
- Increasing listening skills.
- Applied negotiation techniques – such as using BATNAs
(Best Alternative To a Negotiated Agreement).
- Knowing when to walk away from a deal.
- Getting a good deal for both parties.
- Closing the deal.
- Dealing with objections, considerations and difficult situations.
Course style
70% practical, 30% theory. Theory, discussion, role-plays and video will be used to increase skills and know-how. A range of negotiation methods will be presented. Tele-trainers (tape recorders and telephones), video and television will be used for skills practice exercises. Learning methods will be drawn from Neurolinguistic Programming (NLP) and Accelerated Learning (AL) to create a stimulating and memorable event.
Outcomes
Staff who understand their own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues.
Duration
Two days
Number of trainers
Two
Number of participants
Limited to 14 delegates to ensure individual attention.
TOP
|
|
|
|
|
| |
| |
