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Services
Consultancy
Training Methodology
 The Audio-Lingual Method
Drilling, personalized attention, enacting situations, audio-visual exercises and inputs. Positive reinforcement and appreciation, feedback and solutions after the exercises. Focus on pronunciation and accurate speech.
Suggestopedia
Role-plays, jazz chants, read-alouds, oral and written comprehension exercises. Provides for a non-threatening and positive learning atmosphere.
Communicative Approach
Interactive approach for expressing, sharing and disseminating ideas and practicing skills in the training session. Group discussions, debates, opinion polls are conducted and the trainer provides individual and group feedback. Flow of thought is not interrupted and participants are in a position to express themselves effectively.
Written Exercises
Good way to test a trainee’s retention of various concepts discussed. These can then be used for assessments. This approach ensures that participants have referral material for future use.
Lecturing
Imparts skills and concepts and adds value to the participants’ own inputs and experiences. We utilize the Socratic method of lecturing. This method extracts insight from the participants themselves, instead of just lecturing in monologue. Attention spans are taken into account – so no lecture is too long or too monotonous.
Games and Simulations
Games and simulations are useful and stimulating as introductory tools to other activities. Focus is placed on the topics at hand. They involve the entire class and allow participants to think on their feet, which is an important part of their job. These also facilitate problem solving in the form of enjoyable activities used to underline and recap certain points.
Rationale
Each of the training models being used caters to the specific needs of the participants. For example, while the Audio Lingual Method trains them on being accurate on the verbal aspects in a more personalized manner, Suggestopedia helps them react to different situations through simulation of scenarios they would come across in their day-to-day working. The Communicative Approach gives them the freedom to use different skills and verbalize their views at will.
A good blend of these adult learning techniques helps optimize the learning process making it conducive for all participants to get the maximum benefit out of each session.
Training Assessments
Based on the level of participants and the expected learning outcome of the program, an assessment metric has been exclusively created by us for each training program called the Assessment Rubric.
Assessment Rubric
 The Rubric Tool scores the level of capabilities of each of the participants, objectively. This allows us to gauge their skills and compare them with their counterparts.
The Concept - Each item on the assessment metric has a number scale, ranging from 1 to 5, with guidelines to score the item. The scale will measure approximately the mastery level of the skill, which the item evaluates. The lowest number 1(one) indicates a complete lack of understanding of the concept, or no answer at all. The highest score indicates a complete mastery of the skill being assessed.
The advantage of using the rubric tool is two-fold:
- Objectivity & Uniformity : Normal individual subjective style scoring of items lack objectivity and uniformity in evaluation, these can be attained through this process
- Performance Scale : The format of this scoring system also provides a background to the assessors. This acts as a model with which they can consistently and effectively score future assessments, with minimum variance.
Assessment Process
Thoughtmodels begins by conducting a pre-training assessment based on the training plan for all participants, after which the training is executed on the skill areas ascertained.
For programs ranging from 5 days and more, mid term assessments are also conducted.
Final assessments are conducted at the end of training to check performance levels of the participants; one-on-one feedback is given and a Developmental Action Plan is drawn out.
Depending on the module, participants are gauged through Verbal Assessments (Free Speech, Passage Reading, Mock Calls) and / or Written Assessments (Objective and Subjective Tests).
Certification
Benchmarks are set for both pre and post-training assessments for each program. Participants need to achieve the desired scores to be able to obtain the certification at the end of training.
Learning Sustenance
We suggest a reassessment of all participants at Periodic intervals. This can be done through on-the-job monitoring, or periodic online assessments and quizzes.
Results can be tracked from hire to floor using the Litmus Assessment engines for an organisation to analyse profiles and institutions that contribute to maximum increase in productivity.
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